Your data, in plain terms.

The wait list

When you join the wait list we collect your email address, and if you choose to give them, your postcode and how you would like to start (address, bills or meter data). We also record the page you signed up from and the time.

• Why: to email you when My Energy Agent opens in your area and to tell you the final prices. Postcodes tell us where to open first.
• Where: stored in Australia, in an encrypted database in AWS’s Sydney region.
• How long: until we have sent the launch email, after which the list is deleted unless you have become a subscriber. Email hello@myenergyagent.com.au at any time to be removed sooner.
• Who else: nobody. The list is not shared with, sold to or seen by any retailer or marketing company.

This website sets no advertising or analytics cookies and loads nothing from advertising networks.

Once the service opens

The service is designed around the Australian Privacy Principles in the Privacy Act 1988 and these commitments. They are architectural, not just policy: the systems are built so that the alternatives are not possible.

Collect only what is needed

An email address for your report, and whichever of an address, bills or interval data you choose to give us. No phone number. No date of birth.

Mask before any model

Names, meter numbers (NMI) and account numbers are removed from bills before an AI model reads them. Only the last three digits of the NMI are kept, to match bills to each other.

Stay in Australia

Storage in AWS Sydney. AI inference through Amazon Bedrock’s Australia profile, which runs only in Sydney and Melbourne. Regions outside Australia are blocked at the account level for anything that holds personal data.

Don’t keep it

Bills and usage data are kept for the life of your subscription (the forecast is scored against each new bill) and deleted 30 days after it ends. A “delete my bills now” button does it sooner. The derived household profile is what we keep while you are a subscriber.

Never sell, never share with retailers

Your data is used only to produce your reports and, only if you opt in, to improve bill reading using anonymised extracts. It is never sold, and never shared with retailers.

Access, export and delete

Your profile screen is your record and you can correct it. An export gives you everything we hold. One-click deletion removes bills, data, profile, results and reports within 24 hours; payment records stay only as long as tax law requires.

No model training on your bills

The AI models we use do not train on customer data. Our own opt-in improvement work uses anonymised extraction pairs only.

Contact

Questions, corrections or deletion requests: hello@myenergyagent.com.au.